Legal

Terms and Conditions

Last updated: August 30, 2026

These Terms and Conditions ("Terms") are entered into by and between you ("Customer" or "User") and Reveris Inc. ("Reveris") and govern your access to and use of the Service. By accessing or using the Service, you agree to be bound by these Terms.

1. Nature of the Service

This platform ("Service") is powered in whole or in part by an artificial intelligence ("AI") model. Outputs generated by the Service are based on various inputs, including human inputs, and produced through automated, probabilistic processes and are not reviewed by a human prior to delivery unless explicitly stated otherwise. The Service is not a substitute for professional medical, legal, or clinical judgment, and outputs should be independently verified by a qualified professional before being relied upon for any decision affecting any client or any outcome.

2. HIPAA

Reveris designs and maintains the Service with the intent of aligning with the requirements of the Health Insurance Portability and Accountability Act of 1996, as amended ("HIPAA"), including safeguards addressing the confidentiality, integrity, and availability of Protected Health Information ("PHI"). This may include, where applicable, administrative, physical, and technical safeguards, encryption in transit and at rest, access controls, audit logging, and Business Associate Agreements ("BAAs") with covered entities or business associates as required. If your use of the Services involves PHI subject to HIPAA, please contact Reveris before submitting such information so that we can put an appropriate Business Associate Agreement in place.

While Reveris applies HIPAA standards, Reveris does not represent or warrant that the Service is fully HIPAA compliant in all circumstances. No system, AI-based or otherwise, can guarantee the complete prevention of privacy or security incidents. Use of the Service to process PHI is at the User's own risk, and Users remain responsible for determining whether the Service is appropriate for their specific regulatory obligations, including HIPAA, before submitting any PHI.

3. No Guarantee Against Privacy or Security Incidents

Our platform has been designed to meet the requirements of the HIPAA Security Rule, which establishes national standards to protect individuals' electronic protected health information that is created, received, used, or maintained by a covered entity or its business associate. Reveris uses industry-standard encryption for data at rest and in transit, maintains audit logs, enforces least-privilege access controls, and operates on HIPAA-eligible cloud or on-premise infrastructure.

While Reveris implements safeguards to protect the confidentiality of information processed by the Service, including information that may constitute PHI or other sensitive personal data, Reveris expressly disclaims any guarantee that:

  • Unauthorized access, disclosure, or use of data will never occur;
  • The AI model will never generate outputs that inadvertently reveal, reconstruct, or infer sensitive information from training data, prior inputs, or other sources;
  • Data transmitted to or processed by the Service (including any third-party AI infrastructure providers) will be completely free from risk of interception, breach, or misuse.

Users acknowledge that the use of AI models introduces inherent and evolving risks, including but not limited to model inversion, prompt injection, data leakage between sessions, and unintended memorization, which cannot be eliminated entirely even with robust safeguards in place.

Reveris may share PHI with affiliates and third-party subcontractors as is necessary to provide the Service.

Reveris may create de-identified or aggregated data from PHI processed through the Platform in accordance with applicable law. As between Reveris and the Customer, Reveris owns all rights in the de-identified and aggregated data it creates. Subject to applicable law and applicable agreements, Reveris may use, disclose, market, license, sell, or otherwise commercialize such data for any lawful business purpose, including analytics, research, benchmarking, product development, and service improvement.

4. User Responsibilities

Users are responsible for:

  • Determining whether the Service is suitable for their intended use case, including any use involving PHI or other regulated data;
  • Implementing the User's own administrative, physical, technical, and internal safeguards, workforce training, and incident response procedures as required under HIPAA or other applicable law;
  • Promptly notifying Reveris of any suspected or actual privacy or security incident involving the Service.

5. Limitation of Liability

To the fullest extent permitted by applicable law, Reveris disclaims all warranties, express or implied, regarding the accuracy, reliability, security, or fitness for a particular purpose of the Service. In no event shall Reveris be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to damages arising from unauthorized access to, or disclosure of, PHI or other sensitive data, regardless of whether Reveris was advised of the possibility of such damages. Nothing in this disclaimer is intended to limit liability in a manner prohibited by applicable law, including any non-waivable obligations under HIPAA or state privacy statutes. Further, Reveris shall not be liable for any loss, damage, or inconvenience arising from the unavailability, interruption, or suspension of the Service, including but not limited to loss of data, revenue, or business opportunities.

6. California Residents: Additional Notices

HIPAA does not preempt certain California privacy laws, and where California law imposes stricter or additional obligations, those obligations apply independently of, and in addition to, HIPAA.

7. GDPR and International Data Protection

Where the Service processes personal data of individuals located in the European Economic Area ("EEA"), the United Kingdom, or other jurisdictions with substantially similar data protection frameworks, Reveris designs and operates the Service with the intent of aligning with the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR") and, where applicable, the UK GDPR and Data Protection Act 2018.

7.1 Safeguards

Depending on the nature of processing, this may include: identifying and documenting a lawful basis for processing under Article 6 (and, for special category data such as health information, an applicable condition under Article 9); entering into Data Processing Agreements with customers and sub-processors as required under Article 28; implementing appropriate technical and organizational measures under Article 32; conducting Data Protection Impact Assessments where processing is likely to result in high risk; and using approved transfer mechanisms, such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum, for any transfer of personal data outside the EEA or UK.

7.2 No guarantee

As with Reveris' HIPAA posture described above, Reveris does not represent or warrant that the Service achieves or maintains complete GDPR compliance in every respect, or that all processing activities carried out by every customer or User of the Service will independently satisfy GDPR requirements. GDPR compliance depends significantly on how a given customer or User configures, deploys, and uses the Service, including the lawful basis they establish, the data they choose to submit, and their own obligations as a data controller. Customers and Users acting as data controllers remain responsible for ensuring their own use of the Service complies with GDPR.

7.3 Data subject rights

Where GDPR applies, data subjects may have rights to access, rectify, erase, restrict, or port their personal data, and to object to certain processing, including profiling or automated decision-making. Requests can be submitted through info@reverisglobal.com and Reveris will respond within the timeframes required under Article 12.

7.4 Automated decision-making

To the extent the Service's AI-generated outputs are used to make decisions that produce legal effects or similarly significantly affect a data subject without meaningful human involvement, Article 22 protections may apply. Reveris recommends that Users ensure that a human reviews AI-generated outputs before they are used to make such decisions.

8. Breach Notification

In the event of a security incident involving PHI processed through the Service, Reveris will provide notification in accordance with the Breach Notification Rule under HIPAA (45 C.F.R. §§ 164.400–414) and any applicable Business Associate Agreement, where such obligations apply to us.

9. Service Availability and Downtime

Reveris aims to keep the Service available and operating smoothly at all times; however, Reveris does not guarantee that the Service will be available on an uninterrupted, timely, secure, or error-free basis.

From time to time, access to the Service may be suspended, restricted, or unavailable due to:

  • Scheduled maintenance, upgrades, or repairs;
  • Emergency maintenance;
  • Technical failures, including hardware, software, or network issues;
  • Circumstances beyond our reasonable control, including but not limited to acts of God, power outages, internet service disruptions, cyberattacks, or third-party service provider failures;
  • Any other reason, with or without notice.

Where reasonably practicable, Reveris will attempt to provide advance notice of scheduled downtime, but we are under no obligation to do so.

9.1 No Guarantee of Availability

We make no representations or warranties regarding uptime percentages, response times, or continuous availability of the Service, unless otherwise expressly stated in a separate written agreement (e.g., a Service Level Agreement).

9.2 Right to Modify or Discontinue

Reveris reserves the right to modify, suspend, or discontinue the Service, in whole or in part, at any time, with or without notice, and without liability to you.

10. Payment Terms

Fees for the Service are billed via invoice, under one of the following pricing models as set out in the applicable order form or as published on Reveris' pricing page:

  • Subscription pricing: a then-current rate billed for each User seat, plus compute and AI model usage ("AI Token Fees") billed monthly, in arrears, based on Customer's use of the Service during that billing period; or
  • Per-case pricing: a then-current rate billed for each case processed through the Service, which may be subject to a monthly minimum.

Invoices are due and payable no later than ten (10) days after Customer's receipt of the invoice. Reveris may, in its sole discretion, suspend or terminate Customer's access to the Service if an invoice remains unpaid past its due date.

Fees are non-refundable. Notwithstanding the foregoing, Reveris may, in its discretion, issue a prorated partial refund following its review of Customer's actual resource usage for the period in question. Refund requests may be directed to info@reverisglobal.com.

11. Restrictions on Use of the Service

As a condition of your use of the Service, you will not use the Service for any purpose that is unlawful or prohibited by these Terms and Conditions and/or any notices that Reveris may post or send to you. You may not use the Service in any way that could damage, disable, overburden, and/or impair the Service or interfere with Reveris' use, or any other party's use and enjoyment of the Service, including but not limited to the posting of discriminatory, harassing, threatening, obscene, or defamatory content. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided by Reveris through the Service or otherwise, including but not limited to the following activities: providing false or misleading registration information; disclosing your username or password to anyone; using an account, username, password, or personal information of another user; collecting information about any users of the Service; transmitting or facilitating the transmission of any "spam" in connection with the Service; using any robot, spider, crawler, scraper, Service search/retrieval application, or automatic device to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Service or any content or information on the Service; modifying the content, programs, or other materials on the Service; hacking into the Service or Reveris' servers; framing or mirroring any part of the Service; reverse engineering, decompiling, disassembling, translating, or otherwise altering any portion of the Service; or uploading to the Service viruses, Trojan horses, worms, time bombs, or other computer programs intended to damage the Service. Reveris reserves the right to remove any content at any time in its sole discretion and to limit Customer's usage in Reveris' sole discretion.

12. Term and Termination

These Terms, and any subscription entered into under them, remain in effect until terminated. Customer may terminate its subscription and access to the Service at any time by providing notice to info@reverisglobal.com. Customer remains responsible for all fees, including AI Token Fees, incurred prior to the effective date of termination.

Upon termination, Reveris will delete Customer's data from the Service, other than copies retained in encrypted backups (which are purged in the ordinary course under Reveris' standard backup retention schedule) or data Reveris is required to retain by law or under an applicable Business Associate Agreement.

Reveris may also suspend or terminate Customer's access to the Service for material breach of these Terms, including non-payment, upon notice to Customer.

13. Intellectual Property

The Service, including the underlying AI models, model training methodologies, software, infrastructure, and all improvements and derivatives thereof, is owned by and remains the exclusive property of Reveris Inc., which hosts the infrastructure and bears the costs of model training, compute, and all associated expenses. Other than the limited right to access and use the Service granted under these Terms, no ownership interest in the Service is transferred to Customer.

Customer retains all right, title, and interest in and to Customer Data, including any client goals, history, labs, and other information Customer submits to the Service. Customer grants Reveris a limited license to use Customer Data solely to provide, maintain, and improve the Service, including retraining AI models in response to reported errors as described elsewhere in these Terms. Reveris may use de-identified or aggregated data, including to improve the Service, and will do so consistent with applicable law and any Business Associate Agreement then in effect.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in California, and each party consents to personal jurisdiction and venue there. Nothing in this Section limits either party's right to seek injunctive or equitable relief in any court of competent jurisdiction.

15. Changes to These Terms and Conditions

Reveris may update these Terms and Conditions from time to time to reflect changes in Reveris' practices, the Service, or applicable law. Continued use of the Service after such updates constitutes acceptance of the revised terms.

16. Contact

Questions regarding these Terms and Conditions, Reveris' privacy and security practices, or requests for a Business Associate Agreement may be directed to: info@reverisglobal.com.